trilo-byte computer services

Privacy Policy

At Trilo-Byte Computer Services we take the use, the confidentially and the protection of your personal data very seriously. Please take some time to read our policy on how we use, safeguard your data and protect the information that we gather from you. This Privacy Policy provides lots of detailed information on when and why we collect your personal information, how we use it and the limited conditions under which we may disclose it to others and how we keep it secure. We’ve tried to use basic terminology where possible but if you have any queries, please email info@trilo-byte.co.uk.

WHO WE ARE

Trilo-Byte Computer Services is a “data controller” for the purposes of the General Data Protection Regulation 2016 which means that we are responsible for, and control the processing of, your personal information.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you when you register with us or contact us via social media. We collect information about you when you contact us to book a repair or place an order. If you contact us we may keep a record of that correspondence.

We also collect information from you when you sign up to any of our marketing communications, complete our voluntary customer surveys, or provide feedback. These may be carried out online, by telephone or in person.

We may collect technical information about your computer, including where available your IP address, login data, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

PERSONAL DATA

Some of the information we collect may be classed as personal data, that is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.

In doing business with you, typically we will collect:

Contact details (including name and address, telephone and email details)

Financial Data includes bank account and payment card details. We will also keep a record of any financial transactions you make with us but we do not directly collect, process or store your credit or debit card information.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

If you choose to connect with us via social media links, for example such as Facebook, Instagram and Twitter, we may collect your user name, your name (including surname) and email address, your gender, and your location.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We use the information we collect about you to process your orders and repairs, answer your queries and to provide our web design and hosting services.

With your consent, we may contact you via email/ phone/ post about our offers and services which we think may be of interest to you.

We may use your information collected from the website, via cookies or direct input, to personalise your repeat visits to our website.

We may use your information to meet and comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us.

We sometimes engage the services of trusted third parties to process the information collected by generating anonymised statistics to assist us with our marketing campaigns and business analysis. It is not possible for the business to identify an individual from such anonymised data presented in our internal reports.

DATA SHARING

Where we use contracted and trusted third parties we will share your data with those parties for that purpose. This includes the processing and delivery of marketing communications to you and any other third party services engaged to perform a business support, operational or administrative function.

Third parties are subject to confidentiality obligations and may only use your personal data to perform the necessary functions and not for other purposes.

We do not share your data with any third parties outside of the above processing arrangements. From the data we collect, you will only ever receive marketing communications from us for Trilo-Byte Computer Services.

We may also disclose personal data as permitted or required by law. For instance, we are legally required to retain details of customers who have booked a repair during the last 12 months. If asked by the authorities, such as the police, we may share your personal data with them for the purposes of prevention and detection of crime. Information is not shared with them outside of this purpose.

TRANSACTION AND INFORMATION SECURITY

We understand how important it is to securely store any information that you provide. We take reasonable appropriate technical and organisational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss and unauthorised access or disclosure. Although we take reasonable care to keep your personal data secure, we cannot be held liable for any loss you may suffer from unauthorised access or loss of any data provided.

DATA RETENTION

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.

If you are a member of our email database, we will retain your data and continue to communicate with you until you unsubscribe.

If you no longer wish to be contacted, you can unsubscribe by contacting info@trilo-byte.co.uk.

DATA BACK-UP

For the purpose of business continuity we regularly back up all our business data and store a separate copy off-site at a private address.

ACCESSING AND AMENDING YOUR PERSONAL INFORMATION

You have a right to access a copy of the information which we hold about you. If you would like to do this, please email info@trilo-byte.co.uk, or write to us at the following address:

Trilo-Byte Computer Services
53, Cayley Promenade
Rhos-on-Sea
Conwy, North Wales
LL28 4EP. United Kingdom

If you withdraw your consent to any or all use of your personal data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal data for those purposes, we cannot be held liable for breach of that agreement. Our legal rights and remedies in such event are expressly reserved.

COOKIES

We use cookies on our website to enhance your experience. A cookie is filled with data files that are placed on your computer or portable device each time you visit a website. They are stored on your web browser and enable us to personalise your experience when you visit our website. You are welcome to change your browser settings to not accept our cookies; should you choose to do this you may find that the functionality of our website is reduced.

We may use cookies on our website for the following purposes:

To enable certain feature and functions (e.g. remembering your user-id, browsing and other product and/or service preferences).

To identify the causes of problems arising at web servers and to resolve these problems or improve efficiency of group websites.

To improve the contents of the website and emails from us.

To customise the contents of the website and emails from us to suit your individual interests or preferences.

To utilise your browsing history on the website and the results of questionnaires for market research or marketing.

Google Maps: These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

Analytics: When someone visits www.trilo-byte.co.uk we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

LINKS TO OTHER WEBSITES

This privacy policy applies solely to information collected by Trilo-Byte Computer Services. Our website may contain links to external sites, operated by other owners and third parties, over which we have no control. For this reason, we encourage our visitors to be aware when they leave our website and to read the privacy statements applicable on other sites they may visit. Any access to such other sites or pages is therefore entirely at your own risk. We are not responsible for the data protection policies (including personal data protection and cookies), content or security of any third party websites linked to or from group websites.

CHANGES TO OUR PRIVACY POLICY

Our privacy policy is regularly reviewed. Following any changes, the new version of the policy will be uploaded to the website and the old versions removed.

HAVE A QUESTION?

All other questions on our use of your personal data should be directed to info@trilo-byte.co.uk.

This privacy notice was last updated on 16th May 2018.